FAQs

Frequently Asked Questions

What is the PDRN Hair & Scalp Serum? It's a lightweight, cooling scalp serum with a built-in brush applicator, formulated to support a healthy scalp and help hair look thicker and fuller. It's non-greasy and designed for daily use on all hair types.

How do I use it? Apply directly to a clean, dry or towel-dried scalp using the built-in brush, then massage in gently. Use once daily. For best results, use consistently as part of your routine.

When will I see results? Everyone's different. Most people use it daily over several weeks as part of their routine. Results vary from person to person.

Is it suitable for all hair types? Yes — it's designed to be gentle enough for daily use on all hair types. For external use only. Patch-test first and stop use if irritation occurs.

How much does shipping cost and how long does it take? Standard shipping is free on all orders ([7–12] business days). Express Secure Shipping is available for $4.99 ([5–8] business days). You'll get tracking by email once your order ships.

What's your return policy? We offer a 30-day satisfaction guarantee. If you're not happy, email [support@novavastore.com] within 30 days of delivery and we'll help. See our Returns & Refund Policy for details.

How can I track my order? Use our Track Your Order page with the tracking number from your shipping email.

How do I contact you? Email [support@novavastore.com] — we reply within 24–48 hours.